SCOTT D Miller - For the latest and greatest information on Feedback Informed Treatment

  • About
    • About Scott
    • Publications
  • Training and Consultation
  • Workshop Calendar
  • FIT Measures Licensing
  • FIT Software Tools
  • Online Store
  • Top Performance Blog
  • Contact Scott
scottdmiller@ talkingcure.com +1.773.454.8511

Using Feedback Informed Treatment to Improve Medication Adherence and Reduce Healthcare Costs

September 10, 2014 By scottdm Leave a Comment

persontakingpill

Medication adherence is a BIG problem.  According to recent research, nearly one-third of the prescriptions written are never filled.  Other data document that more than 60% of people who actually go the pharmacy and get the drug, do not take it as prescribed.

What’s the problem, you may ask?  Inefficiency aside, the health risks are staggering.  Consider, for example, that the prescriptions least likely to be filled are those aimed at treating headache (51 percent), heart disease (51.3 percent), and depression (36.8)percent).

medication adherence

When cost is factored into the equation, the impact of the problem on an already overburdened healthcare system becomes even more obvious.  Research indicates that not taking the medicines costs an estimated $290 billion dollars per year–or nearly $1000 for every man, woman, and child living in the United States.  It’s not hard to imagine more useful ways such money could be spent.

What can be done?

Pringle_Photo 2013

Enter Dr. Jan Pringle, director of the Program Evaluation Research Unit, and Professor of Pharmacy and Therapeutics at the University of Pittsburgh. As I blogged about back in 2009, Jan and I met at a workshop I did on feedback-informed treatment (FIT) in Pittsburgh.  Shortly thereafter, she went to work training pharmacists working in a community pharmacy to use the Session Rating Scale ([SRS] a four-item measure of the therapeutic alliance) in their encounters with customers.

It wasn’t long before Jan had results.  Her first study found that administering and discussing the SRS at the time medications were dispensed resulted in significantly improved adherence (you can read the complete study below).

She didn’t stop there, however.

reading

Just a few weeks ago, Jan forwarded the results from a much larger study, one involving 600 pharmacists and nearly 60,000 patients (via a special arrangement with the publisher, the entire study is available by clicking the link on her publications page of the University website).

Suffice it to say that using the measures, in combination with a brief interview between pharmacist and patient, significantly improved adherence across five medication classes aimed at treating chronic health conditions (e.g., calcium channel blockers, oral diabetes medications, beta-blockers, statins, and renin angiotemsin system antagonists).  In addition to the obvious health benefits, the study also documented significant cost reductions.  She estimates that using the brief, easy-to-use tools would result in an annual savings of $1.4 million for any insurer/payer covering at least 10,000 lives!

Prior to Jan’s research, the evidence-base for the ORS and SRS was focused exclusively on behavioral health services.  These two studies point to exciting possibilities for using feedback to improve the effectiveness and efficiency of healthcare in general.

The tools used in the pharmacy research have been reviewed and deemed evidence-based by the Substance Abuse and Mental Health Services Administration.

PCOMSLogoKnown as PCOMS, detailed information about the measures and feedback process can be found at www.whatispcoms.com.  It’s easy to get started and the measures are free for individual healthcare practitioners!

Filed Under: Feedback Informed Treatment - FIT, medication adherence Tagged With: depression, healthcare, heart disease, medication adherence, medicine, mental health, ors, outcome rating scale, pharmacy, prescriptions, SAMHSA, sesison rating scale, srs

Good News and Bad News about Psychotherapy

March 25, 2014 By scottdm 3 Comments

good news bad news

Have you seen this month’s issue of, “The National Psychologist?”  If you do counseling or psychotherapy, you should read it.  The headline screams, “Therapy: No Improvement for 40 Years.”  And while I did not know the article would be published, I was not surprised by the title nor it’s contents.  The author and associate editor, John Thomas, was summarizing the invited address I gave at the recent Evolution of Psychotherapy conference.

Fortunately, it’s not all bad news.  True, the outcomes of psychotherapy have not been improving.  Neither is there much evidence that clinicians become more effective with age and experience.  That said, we can get better.  Results from studies of top performing clinicians point the way.  I also reviewed this exciting research in my presentation.
Even if you didn’t attend the conference, you can see it here thanks to the generosity of the Milton H. Erickson Foundation.  Take a look at the article and video, then drop me a line and let me know what you think.  To learn more, you can access a variety of articles for free in the scholarly publications section of the website.

Click here to access the article from the National Psychologist about Scott Miller’s speech at the Evolution of Psychotherapy Conference in Anaheim, California (US) 

Filed Under: Top Performance Tagged With: accountability, Alliance, counselling, deliberate practice, erickson, evidence based practice, Evolution of Psychotherapy, feedback, healthcare, john thomas, psychotherapy, The National Psychologist, therapy

Did you know your clients can tell if you are happy?

January 19, 2014 By scottdm 3 Comments

Are_You_Happy

It’s true.  Adding to a growing literature showing that the person of the therapist is more important than theoretical orientation, years of experience, or discipline, a new study documents that clients are sensitive to the quality of their therapist’s life outside of treament.  In short, they can tell when you are happy or not.  Despite our best efforts to conceal it, they see it in how we interact with them in therapy.  By contrast, therapists’ judgements regarding the quality of the therapy are biased by their own sense of personal well-being. The solution?  Short of being happy, it means we need to check in with our clients on a regular basis regarding the quality of the therapeutic relationship.  Multiple randomized clinical trials show that formally soliciting feedback regarding progress and the alliance improves outcome and continued engagement in treatment.  One approach, “Feedback-Informed Treatment” is now listed on SAMHSA’s National Registry of Evidence-Based Programs and Practices.  Step-by-step instructions and videos for getting started are available on a new website: www.pcomsinternational.com. Seeking feedback from clients not only helps to identify and correct potential problems in therapy, but is also the first step in pushing one’s effectiveness to the next level.  In case you didn’t see it, I review the research and steps for improving performance as a therapist in an article/interview on the Psychotherapy.net website.  It’s sure to make you happy!

Filed Under: CDOI, Feedback, Feedback Informed Treatment - FIT, PCOMS Tagged With: behavioral health, common factors, evidence based practice, excellence, healthcare, productivity, Therapist Effects

What is the Real Source of Effectiveness in Smoking Cessation Treatment? New Research on Feedback Informed Treatment

November 24, 2012 By scottdm Leave a Comment

When it rains, it pours!  So much news to relay regarding recent research on Feedback Informed Treatment (FIT).  Just received news this week from ICCE Associate Stephen Michaels that research using the ORS and SRS in smoking cessation treatment is in print!   A few days prior to that, Kelley Quirk sent a copy of our long-awaited article on the validity and reliability of the Group Session Rating Scale.  On that very same day, the editors from the journal Psychotherapy sent proofs of an article written by me, Mark Hubble, Daryl Chow, and Jason Seidel for the 50th anniversary issue of the publication.

Let’s start with the validity and reliability study.  Many clinicians have already downloaded and been using Group Session Rating Scale.  The measure is part of the packet of FIT tools available in 20+ languages on both my personal and the International Center for Clinical Excellence websites.   The article presents the first research on the validity and reliability of the measure.  The data for the study was gathered at two sites I’ve worked with for many years.   Thanks to Kelley Quirk and Jesse Owen for crunching the numbers and writing up the results!   Since the alliance is one of the most robust predictors of outcome, the GSRS provides yet another method for helping therapists obtain feedback from consumers of behavior health services.

Moving on, if there were a Nobel Prize for patience and persistence, it would have to go to Stephen Michaels, the lead author of the study, Assessing Counsellor Effects on Quit Rates and Life Satisfactions Scores at a Tobacco Quitline” (Michael, Seltzer, Miller, and Wampold, 2012).  Over the last four years, Stephen has trained Quitline staff in FIT, implemented the ORS and SRS in Quitline tobacco cessation services, gathered outcome and alliance data on nearly 3,000 Quitline users, completed an in-depth review of the available smoking cessation literature, and finally, organized, analyzed, and written up the results.

What did he find?  Statistically significant differences in quit rates attributable to counselor effects.  In other words, as I’ve been saying for some time, some helpers are more helpful than others–even when the treatment provided is highly manualized and structured.  In short, it’s not the method that matters (including the use of the ORS and SRS), it’s the therapist.

What is responsible for the difference in effectiveness among therapists?  The answer to that question is the subject of the article, “The Outcome of Psychotherapy: Yesterday, Today, and Tomorrow” slated to appear in the 50th anniversary issue of Psychotherapy.  In it, we review controversies surround the question, “What makes therapy work?” and tip findings from another, soon-to-be-published empirical analysis of top performing clinicians.  Stay tuned.

Filed Under: Feedback Informed Treatment - FIT Tagged With: addiction, behavioral health, cdoi, Certified Trainers, evidence based practice, excellence, feedback, healthcare, icce, Smoking cessation, Therapist Effects

Clinical Support Tools for the ORS and SRS

November 20, 2012 By scottdm 1 Comment

I have so much to be grateful for at this time.  Most of all, I’m happy to be home with my family.  As we have in the past, this year we’ll be spending the holiday at the home of our long time friends John and Renee Dalton.  The two always put out a fantastic spread and our son, Michael, is fast friends with their two kids.

I’m also grateful for the International Center for Clinical Excellence (ICCE) community.  Currently, ICCE has over 4200 members located around the world, making the organization the largest, web-based community of professionals, educators, managers, and clinicians dedicated to using feedback to pursue excellence in the delivery of behavioral health services.  Recently, the site was highlighted as one of the best resources for practitioners available on the web.  Articles, how-to videos, and discussion forums are available everyday, all day–and for free!  No come-ons for books or webinars and no “cult of personality”–just sharing among peers.  If you are not a member, you can join at: www.centerforclinicalexcellence.com

A special thanks goes to several ICCE senior advisors and associates, including Susanne Bargmann, Jason Seidel, Cynthia Maeschalck, Bob Bertolino, Bill Plum, Julie Tilsen, and Robbie Babbins-Wagner.  These folks are the backbone of the organization.  Together, they make it work.  Most recently, we all joined together to create the ICCE Feedback Informed Treatment and Training Manuals, a cutting edge series covering every aspect of FIT–from the empirical foundations to implementation–in support of our application to SAMSHA for recognition as an “evidence-based practice.”

As a way of supporting everyone using the ORS and SRS, I wanted to make a couple of clinical support tools available.  If you are using the measures, the first item will need no introduction.  It’s a 10 cm ruler!  Save the file and print it off and you also have a ready reminder of the upcoming Achieving Clinical Excellence conference, coming up in May 2013.  Like last time, this will feature the latest inforamtion about feedback informed practice!  The second item is a reliable change graph.  If you are using the paper and pencil measures, rather than one of the existing web based systems (www.fit-outcomes.com, www.myoutcomes.com), you can use this tool to determine whether a change in scores from session to session is reliable (that is, greater than chance, the passage of time, and measurement error [and therefore, due to the care being provided]) or even clinically significant (that is, both reliable and indicating recovered).  The last item is an impressive summary of various systems for monitoring progress in treatment.

In addition ACE Health have developed openFIT, a plug-in which seamlessly integrates the ORS, SRS and associated algorithms into any existing Electronic Health Record, Case Management System of eMental Health application.

I wish everyone a peaceful and rewarding Thanksgiving holiday.

 

Filed Under: FIT Software Tools Tagged With: behavioral health, cdoi, excellence, feedback, healthcare, icce, mental health, ors, Outcome, practice-based evidence, srs

The War on Unhappiness Heats Up

November 24, 2010 By scottdm Leave a Comment

Back in September, I blogged about an article by Gary Greenberg published in the August issue of Harper‘s magazine that took aim at the “helping profession.”   He cast a critical eye on the history of the field, it’s colorful characters, constantly shifting theoretical landscape, and claims and counterclaims regarding “best practice.”   Several paragraphs were devoted to my own work; specifically, research documenting the relatively inconsequential role that particular treatment approaches play in successful treatment and the importance of using ongoing feedback to inform and improve mental health services.

Just this last week, while I was overseas teaching in Romania (more on that trip soon), I received an email from Dr. Dave of ShrinkRapRadio who felt the piece by Greenberg was unfair to the field in general and a mischaracterization of the work by many of the clinicians cited in the article, including me.  “I’ve got a blog on the Psychology Today website and I’m planning to take him to task a bit,” he wrote.

If you have not had a chance to read the Greenberg article, you can find it on my original blogpost.  It’s a must read, really.  As I said then, whatever your opinion about the present state of practice, “Greenberg’s review of current and historical trends is sobering to say the least–challenging mental health professionals to look in the mirror and question what we really know for certain–and a must read for any practitioner hoping to survive and thrive in the current practice environment.”  Then, take a moment and read Dr. Dave’s response.  With his permission, I’ve posted it below!

  

Popping The Happiness Bubble: The Backlash Against Positive Psychology

Readers will recall that in Part 1, I suggested that a backlash against the ebullience of the positive psychology movement was probably inevitable. The most visible sign of that rebellion was last year’s best-selling book by Barbara Ehrenreich, Bright-Sided: How The Relentless Promotion of Positive Thinking Has Undermined America. While I found myself in agreement with much of her appraisal of American culture and our historical fascination with “positive thinking,” I thought her critique of positive psychology fell short by equating positive psychology to “positive thinking.” It also seemed to me that she failed to recognize that a huge body of research conducted by an army of independent researchers is emerging on a very diverse range of topics, which have been subsumed under the general heading of positive psychology. And, finally, much of her argument was based on an ad hominem attack on Martin Seligman.

I found further evidence of this backlash in the lead article in the October 2010 issue of Harper’s by psychotherapist Gary Greenberg, “The War on Unhappiness: Goodbye Freud, Hello Positive Thinking.” Greenberg is the author of Manufacturing Depression, a book that came out earlier this year. In addition, he is a prolific writer who has published articles that bridge science, politics, and ethics in a number of leading magazines. So he’s got great credentials both as a psychologist and a writer. Yet, I found this particular article unsatisfying. At least, that was my reaction upon first reading. As I later read it a second time to write about it here, I got a clearer sense of what he was up to and found myself in substantial agreement with his overall thrust.

The stimulus for Greenberg’s piece appears to have been his attendance at the annual Evolution of Psychotherapy Conference in Anaheim earlier this year. He seems to take a pretty dyspeptic view of the whole event: “Wandering the conference, I am acquainted, or reacquainted, with Cognitive Behavioral Therapy, Ericksonian Hypnosis, Emotionally Focused Therapy, Focusing, Buddhist Psychology, Therapist Sculpting, Facilitating Gene Expression, and Meditative methods.” A forty-year veteran of the California personal-growth/therapy scene, myself, it’s easy to develop a jaundiced eye over time as a panoply of approaches come and go. Yet, I have to say my own view, as a result of over 300 podcast interviews with psychologists across a broad spectrum of orientations, is there is more of a developing consensus and that the differences between many approaches are relatively minor.

By contrast, Greenberg seems to go into despair.

As I say, it took two readings of Greenberg’s article to really get the overall sweep. On first reading, it seems to be a bit of a meander, beginning with some slighting anecdotes about Freud. Then we’re on to the Anaheim conference and some handwringing about the seeming tower of Babel created by the profusion of therapeutic approaches. This segues into a discussion of Rozenzwig’s 1936 “Dodo Bird Effect” which asserts that therapeutic orientation doesn’t matter because all orientations work. As the Dodo pronounces in Alice in Wonderland, “Everyone has won and all must have prizes.” According to Greenberg, the Dodo Bird Effect has been borne out in subsequent studies and the requisite common ingredient for therapeutic success is faith, both the client’s and the therapist’s.

Greenberg goes on to describe several of the presentations, most notably by Otto Kernberg, Scott D. Miller, David Burns, and Martin Seligman. Part of what put me off about this article on my first reading is that I have conducted in-depth interviews with the first three of these gentlemen and I would not have recognized them from Greenberg’s somewhat muddled account.

Otto Kernberg, MD, one of the grand old men of psychoanalysis, is characterized as intoning “the old mumbo jumbo about the Almost Untreatable Narcissistic Patient…” In my opinion, this really slights his lifetime commitment to research, his many contributions to object relations theory, and his role as Director of The Institute for Personality Disorders at the Cornell Medical Center.  In my interview with Dr. Kernberg, I was struck by the flexibility of this octogenerian to incorporate the findings of neuroscience, genetics, and even cognitive behavioral therapy in this thinking.

Greenberg seems to use Dr. Scott D. Miller’s research as supporting the Dodo Bird effect. I attended a daylong workshop with Scott Miller a few years ago and it was one of the best presentations I’ve ever seen. I also interviewed him for one of my podcasts. The key takeaway for me from Scott Miller’s work is that the Dodo Bird effect shows up only when therapeutic effectiveness is averaged across therapists. That is, on average, all psychotherapies are moderately effective. However, Miller reports that not all therapists are equally effective and that, if you look at therapists who are consistently rated as effective by their clients vs. therapists who are consistently rated as ineffective, then therapy emerges as a highly worthwhile enterprise.

As Miller said in my interview with him, “If the consumer is able to feed back information to the system about their progress, whether or not progress is being made, those two things together can improve outcomes by as much as 65%.”

As I say, I had difficulty recognizing Miller in Greenberg’s account. Evidently, Greenberg is critical of Miller having developed a standardized set of rating scales for clients to provide feedback to their therapists. Greenberg sees these scales as playing into the hands of managed care and the trend towards “manualized” therapies. However, in my interview with Miller, he is very clearly critical of managed care, at least in terms of their emphasis on particular treatments for particular diagnostic categories. As Miller said in his interview with me, “If there were inter-rater reliability that would be one thing; the major problem with the DSM is that is lacks validity, however. That these groupings of symptoms actually mean anything… and that data is completely lacking… We are clustering symptoms together much the way medicine did in the medieval period: this is the way we treated people and thought about people when we talked about them being phlegmatic for example; or the humors that they had. Essentially they were categorizing illnesses based on clusters of symptoms.”

I also had difficulty recognizing Stanford psychiatry professor, David Burns, from Greenberg’s summary of the session he attended with Burns.  In short, Greenberg portrays Burns, who has developed a Therapist’s Toolkit inventory as wishing to replace “open-ended conversation with a five-item test… to take an X-ray of our inner lives.” This runs counter to my experience of Burns who, for example, in my interview with Dr. Burns about his cognitive therapy approach to couples work said, “…cognitive therapy has become probably the most widely practiced and researched form of psychotherapy in the world. But I really don’t consider myself a cognitive therapist or any other school of therapy; I’m in favor of tools, not schools of therapy. I think all the schools of therapy have had important discoveries and important angles, but the problem is they are headed up by gurus who push too hard trying to say cognitive therapy is the answer to everything, or rational emotive therapy is the answer to everything, or psychoanalysis is the answer to everything. And that is reductionism, and kind of foolish thinking to my point of view.” This hardly sounds like someone who thinks he’s invented a paper-and-pencil test that will be the end-all of psychotherapy.

And then Greenberg goes on to skewer positive psychology, which is what drew me to his article in the first place. After all, the title “The War on Unhappiness” seems to promise that. Like Ehrenreich, however, Greenberg’s critique is largely an ad hominem attack on Seligman. For example, referring to his earlier work subjecting dogs to electric shock boxes to study learned helplessness, Greenberg characterizes Seligman as, “More curious about dogs than about the people who tortured them…” He goes on to recount Seligman’s presentation to the CIA on learned helplessness which became the basis for enhanced “interrogation” techniques in Iraq. Now, we are told Seligman is working with the U.S. Army to teach resilience to our troops. In Greenberg’s view, Seligman would have us going his dogs one better by “thriving on the shocks that come our way rather than merely learning to escape them.”

So, it turns out that Greenberg’s attack on positive psychology is rather incidental to his larger concern which turns out to be that clinical psychology has sold its soul to the evidence-based, managed-care lobby in order to feed at the trough of medical reimbursement.

Greenberg’s article is a circular ramble that begins with slighting references to Freud and psychoanalysis and then ends with Freud as the champion of doubt.

It took me two readings to see that Greenberg is essentially using Miller, Burns, and Seligman as foils to attack smug certainty and blind optimism, the enemies of doubt. Of himself, Greenberg concludes, “I’m wondering now why I’ve always put such faith in doubt itself, or, conversely, what it is about certainty that attracts me so much, that I have spent twenty-seven years, thousands of hours, millions of other people’s dollars to repel it.”

Greenberg evidently values the darker side, the questions, the unknown, the mystery. “Even if Freud could not have anticipated the particulars – the therapists-turned-bureaucrats, the gleaming prepackaged stories, the trauma-eating soldiers-he might have deduced that a country dedicated in its infancy to the pursuit of happiness would grow up to make it a compulsion. He might have figured that American ingenuity would soon, maybe within a century, find a way to turn his gloomy appraisal of humanity into a psychology of winners.”

I think I’m in agreement with at least some of Greenberg’s larger argument. My fear, however, is that the general reader will come away with the impression that psychotherapists don’t know what they are doing and that the whole enterprise is a waste of time and money. That would be too bad. Both because I don’t think it’s true and I don’t think Greenberg does either.

I encourage you to find Greenberg’s article and to post your own reactions here in the comments area.

I had planned to stake out my own position on positive psychology in response to the critiques of Ehrenreich and Greenberg. It’s looking like there may need to be a Part 3. Stay tuned!

Filed Under: Practice Based Evidence Tagged With: Barbara Ehrenreich, evidence based practice, gary greenberg, healthcare, Manufacturing Depression, mental health, psychology today

No Therapist Left Behind: Improving the Quality and Outcome of Behavioral Health Services One Practitioner at a Time

October 12, 2010 By scottdm Leave a Comment

Staying “up-to-date” isn’t easy in today’s practice environment. In these lean economic times, training budgets are often the first to be cut. On the other hand, trying to separate the “important” from “irrelevant” in our information-rich age can be, as Mitchell Kapor once observed, “a bit like trying to get a drink from a fire hydrant.”

Enter the ICCE—a web-based community of professionals dedicated to improving the quality and outcome of behavioral health services worldwide.  Every day, in forums ranging from “research on psychotherapy” to “marketing and media,” members from around the world meet to learn from and share with each other.   What’s more, groups have been created for practitioners working in specific countries (Sweden, Denmark, Norway, Poland, Netherlands, and so on).  Crucially, in these forums members are able to address issues relevant to the specific environment in which they work and do so in their own language.
In the latest issue of the Psychotherapy Networker, internet and media consultant Elizabeth Doherty Thomas, identified ICCE as one of the “best clinical resources on the internet”—high praise when one considers the tens of thousands of websites featuring content related to behavioral health practice.
So, what are you waiting for?  If you’re not a member, you can request an invitation to join by clicking here. Tapping into the rich knowledge base of clinicians around the globe will insure that you are not “left behind.”

Filed Under: ICCE Tagged With: Elizabeth Doherty Thomas, healthcare, icce, Paychotherapy Networker

Goodbye Freud, Hello Common Factors

September 14, 2010 By scottdm Leave a Comment

Gary Greenberg certainly has a way with words.  In his most recent article, The War on Unhappiness, published in the August issue of Harper‘s magazine, Greenberg focuses on the “helping profession”–its colorful characters, constantly shifting theoretical landscape, and claims and counterclaims regarding “best practice.”  He also gives prominence to the most robust and replicated finding in psychotherapy outcome research: the “dodo bird verdict.”  Simply put, the finding that all approaches developed over the last 100 years–now numbering in the thousands–work about equally well.   Several paragraphs are devoted to my own work; specifically, research documenting the relatively inconsequential role that particular treatment approaches play in successful treatment and the importance of using ongoing feedback to inform and improve mental health services.  In any event, Greenberg’s review of current and historical trends is sobering to say the least–challenging mental health professionals to look in the mirror and question what we really know for certain–and a must read for any practitioner hoping to survive and thrive in the current practice environment.  OK.  Enough said.  Read it yourself here.

View more documents from Scott Miller.

Filed Under: Behavioral Health Tagged With: cdoi, gary greenberg, healthcare, mental health, psychotherapy

Implementing Consumer-Driven, Outcome-Informed (CDOI) Behavioral Health Services: The ICCE and 2010 Training of Trainers Event

June 8, 2010 By scottdm Leave a Comment

This week I’m in Calgary, Canada. Last week, I was in Charleston, South Carolina. Next week, I’ll be in Marion, Ohio and Bay City, Michigan. In each instance, I’m working with the management and staff of public behavioral health agencies that are busy implementing consumer-driven, outcome-informed clinical work.

Some of the groups are just beginning the process.  Others, as reported here on my blog, have been at it long enough to document significant improvements in outcome, retention, and productivity (i.e., in Ohio and Virginia).  All have told me that implementing the seemingly simple ideas of outcome-informed practice is incredibly hard work–impacting nearly every aspect of agency life.  Being able to access the expertise and experience of fellow clinicians and agency directors in real time when questions and challenges arise is, I’ve also learned, critical in maintaining the momentum necessary for successful implementation.

Enter the ICCE: The International Center for Clinical Excellence.  Briefly, the ICCE is a web-based community of clinicians, researchers, agency managers, and policy makers dedicated to excellence in behavioral health.  Many of the groups I’m working with have joined the site providing them with 24/7/365 access to a deeply knowledgeable world-wide community.  In addition to the numerous topic-specific discussion groups and member-generated videos, organizations can set up private forums where management and clinicians can have confidential discussions and coordinate implementation efforts.

If you are a clinician or agency director and are not already a member, you and/or your organization can access the ICCE community today by visiting the website at: www.centerforclinicalexcellence.com.  Membership is free.  In the video below, I talk with Arjan Van der Weijde, about groups in Holland that are meeting on on the ICCE for practitioners to discuss their implementation of feedback-informed work in the Netherlands.  Check it out.

I’ve also included a brief video about the upcoming “Training of Trainers” course, held each year in August in Chicago.  As in prior years, professionals from all over the world will be joining me and the state-of-the-art faculty for four intensive days of training.  Agencies both public and private, in the U.S. and abroad, are sending staff to the event to learn the skills necessary to lead transformation projects.  Space is already limited so register soon.

The Training of Trainers

Filed Under: Behavioral Health, Conferences and Training, Feedback Informed Treatment - FIT, ICCE Tagged With: addiction, brief therapy, Carl Rogers, cdoi, healthcare, holland, icce, psychometrics, public behavioral health

Is Professional Training a Waste of Time?

March 18, 2010 By scottdm 6 Comments

readerEvery year, thousands of students graduate from professional programs with degrees enabling them to work in the field of behavioral health. Many more who have already graduated and are working as a social worker, psychologist, counselor, or marriage and family therapist attend—often by legal mandate—continuing education events. The costs of such training in terms of time and money are not insignificant.

Most graduates enter the professional world in significant debt, taking years to pay back student loans and recoup income that was lost during the years they were out of the job market attending school. Continuing professional education is also costly for agencies and individuals in practice, having to arrange time off from work and pay for training.

To most, the need for training seems self-evident. And yet, in the field of behavioral health the evidence is at best discouraging. While in traveling in New Zealand this week, my long-time colleague and friend, Dr. Bob Bertolino forwarded an article on the subject appearing in the latest issue of the Journal of Counseling and Development (volume 88, number 2, pages 204-209). In it, researchers Nyman and Nafziger reported results of their study on the relationship between therapist effectiveness and level of training.

First, the good news: “clients who obtained services…experienced moderate symptom relief over the course of six sessions.” Now the bad news: it didn’t matter if the client was “seen by a licensed doctoral –level counselor, a pre-doctoral intern, or a practicum student” (p. 206, emphasis added). The authors conclude, “It may be that researchers are loathe to face the possibility that the extensive efforts involved in educating graduate students to become licensed professionals result in no observable differences in client outcome” (p. 208, emphasis added).

In case you were wondering, such findings are not an anomaly.  Not long ago, Atkins and Christensen (2001) reviewed the available evidence in an article published in the Australian Psychologist and concluded much the same (volume 36, pages 122-130); to wit, professional training has little if any impact on outcome.  As for continuing professional education, you know if you’ve been reading my blog that there is not a single supportive study in the literature.

“How,” you may wonder, “could this be?” The answer is: content and methods.  First of all, training at both the graduate and professional level continues to focus on the weakest link in the outcome chain—that is, model and technique. Recall, available evidence indicates that the approach used accounts for 1% or less of the variance in treatment outcome (see Wampold’s chapter in the latest edition of the Heart and Soul of Change).  As just one example, consider workshops being conduced around the United States using precious resources to train clinicians in the methods studied in the “Cannabis Youth Treatment” (CYT) project–a study which found that the treatment methods used contributed zero to the variance in treatment outcome.  Let me just say, where I come from zero is really close to nothing!

Second, and even more important, traditional methods of training (i.e., classroom lecture, reading, attending conferences) simply do not work. And sadly, behavioral health is one of the few professions that continue to rely on such outdated and ineffective training methods.

The literature on expertise and expert performance provides clear, compelling, and evidence-based guidelines about the qualities of effective training. I’ve highlighted such data in a number of recent blogposts. The information has already had a profound impact on the way how the ICCE organizes and conducts trainings.   Thanks to Cynthia Maeschalck, Rob Axsen, and Bob, the entire curriculum and methods used for the annual “Training of Trainers” event have been entirely revamped. Suffice it to say, agencies and individuals who invest precious time and resources attending the training will not only learn but be able to document the impact of the training on performance.  More later.

Filed Under: Top Performance Tagged With: behavioral health, Carl Rogers, cdoi, continuing professional education, healthcare, holland, icce, Journal of Counseling and Development, psychometrics

Addressing the Financial Crisis in Public Behavioral Healthcare Head On in Chesterfield, Virginia

March 5, 2010 By scottdm Leave a Comment

If you are following me on Twitter (and I hope you are), you know the last month has been extremely busy.  This week I worked with clinicians in Peterborough, Ontario Canada.  Last week, I was in Nashville, Tennessee and Richmond Virginia.  Prior to that, I spent nearly two weeks in Europe, providing training and consultations in the Netherlands and Belgium.

It was, as always, a pleasure meeting and working with clinicians representing a wide range of disciplines (social workers, case managers, psychologists, psychiatrists, professional counselors, alcohol and drug treatment professionals, etc.) and determined to provide the best service possible.  As tiring as “road work” can sometimes be, my spirits are always buoyed by the energy of the individuals, groups, and agencies I meet and work with around the world.

At the same time, I’d be remiss if I didn’t acknowledge the fear and hardship I’m witnessing among providers and treatment agencies each week as I’m out and about.  Frankly, I’ve never seen anything like it in my seventeen years “on the road.”  Being able to say that we predicted the current situation nearly 6 years ago provides little comfort (see The Heroic Client, 2004).

While nearly all are suffering, the economic crisis in the United States is hitting public behavioral health particularly hard.  In late January I blogged about the impact of budget cuts in Ohio.   Sadly, the situations in Virginia and Tennessee are no different.  Simply put, public behavioral health agencies are expected to do more with less, and most often with fewer providers.  What can be done?

Enter Chesterfield Community Service Board.  Several years ago, I met and began working with Larry Barnett,  Lyn Hill, and the rest of the talented clinical staff at this forward thinking public behavioral health agency.  Their goal?  According to the agency mission statement, “to promote improved quality of life…through exceptional and comprehensive mental health, mental retardation, substance abuse, and early intervention services.”  Their approach?  Measure and monitor the process and outcome of service delivery and use the resulting information to improve productivity and performance.

As Larry and Lynn report in the video below, the process was not easy.  Indeed, it was damn difficult–full of long hours, seemingly endless discussions, and tough, tough choices.  But that was then.  Some three years later, the providers at Chesterfield CSB are serving 70% more people than they did in 2007 despite there being no increase in available staff resources in the intervening period.  That’s right, 70%!  And that’s not all.  While productivity rates soared, clinician caseloads were reduced by nearly 30%.  As might be expected, the time consumers in need of services had to wait was also significantly reduced.

In short, everybody won: providers, agency managers, funders, and consumers.  And thanks to the two days of intensive training in Richmond, Virginia organized by Arnold Woodruff, many additional public behavioral health agencies have the information needed to get started.  It won’t be easy.  However, as the experience in Chesterfield demonstrates, it is possible to survive and thrive during these tumultuous times.  But don’t take my word for it, listen to how Larry and Lynn describe the process–warts and all–and the results:

Filed Under: Behavioral Health, CDOI, excellence, Feedback Informed Treatment - FIT Tagged With: behavioral health, brief therapy, cdoi, clinician caseloads, evidence based practice, healthcare, holland, Hyperlipidemia, meta-analysis, public behavioral health, randomized clinical trial

Holidays and Suicide: Tis’ the Season NOT!

December 21, 2009 By scottdm Leave a Comment

The notion that suicides increase during the holiday season is as traditional as “Santa Claus”–and, according to statistics dating back at least a decade, just as illusory.  In fact, research actually shows suicide rates to be the lowest in December!  According to Dan Romer, a researcher at the Annenberg Public Policy Center at the University of Pennsylvania, the holidays are simply not a time for suicide.  If you are trying to peg the rate to a particular month during the year, try May.  Moreover, even suicide attempts decline during the holiday season!  At Cuyahoga County Mental health, a group I’ve worked closely with over the last three years implementing Feedback Informed Treatment (FIT), the director of crisis services, Rick Oliver, says that reviews done by the agency show that calls from suicidal people actually drop off during this time of year.

The culprit for the lingering misconception?  The media and–hold onto your candy cane–healthcare professionals!  That’s right.  In a study published this month in the British Medical Journal, researchers Vreeman and Carroll, found that healthcare professionals believe in the suicide-holiday connection along with a number of other dubious ideas (including sugar leads to hyperactivity, poinsettias are poisonous, and people lose heat through their head).stop-it-sign

So, the advice to the media and healthcare professionals, given the evidence, can only be: STOP IT!  Stop associating the holiday season with increased risk of suicide.

Clearly, suicide can happen at any time and none of the foregoing implies that people can’t and don’t feel blue.  At the same time, the decrease in suicides during this period suggests a possible course of action: connection and generosity.  If you are feeling down, do your best to reach out.  And if you’re not, then extend your hand.

Filed Under: Behavioral Health, Suicide Tagged With: british medical hournal, cdoi, dan romer, healthcare, rick oliver, suicide

International "Achieving Clinical Excellence" Conference

September 12, 2009 By scottdm 3 Comments

Mark your calendars!  The International Center for Clinical Excellence is pleased to announce the “Achieving Clinical Excellence” (ACE) conference to be held at the Westin Hotel in Kansas City, Missouri on October 20-22nd, 2010.

K. Anders Erickson, Ph.D., the editor of The Cambridge Handbook of Expertise and Expert Performance and recognized “expert on experts,” will keynote the event. Through a combination of plenary presentations and intensive workshops, an internationally renowned faculty of researchers and educators, including Scott D. Miller, Ph.D. and John Norcross, Ph.D., will help participants discover the means to achieve excellence in clinical practice, leadership, ethics, and personal care.

Attendees will also meet and learn directly from internationally ranked performers from a variety of professions, including medicine, science, music, entertainment, and sports.  As just one example, the Head Coach of the Olympic, Gold-Medal-winning Women’s volleyball team, Hugh McCutcheon, will present at the conference.  In addition to a pre-conference day on ethics and law, internationally renowned concert pianist David Helfgott, whose heart-warming story was featured in the award winning film Shine, will perform on Thursday evening, October 21st. Join us in Kansas City for three days of science, skill building, and inspiration.

Filed Under: Behavioral Health, Conferences and Training, deliberate practice, excellence Tagged With: behavioral health, CEU, conference, CPD, excellence, healthcare, John Norcross, K. Anders Erickson, Training

SEARCH

Subscribe for updates from my blog.

loader

Email Address*

Name

Upcoming Training

Jun
03

Feedback Informed Treatment (FIT) Intensive ONLINE


Oct
01

Training of Trainers 2025


Nov
20

FIT Implementation Intensive 2025

FIT Software tools

FIT Software tools

LinkedIn

Topics of Interest:

  • Behavioral Health (112)
  • behavioral health (5)
  • Brain-based Research (2)
  • CDOI (14)
  • Conferences and Training (67)
  • deliberate practice (31)
  • Dodo Verdict (9)
  • Drug and Alcohol (3)
  • evidence-based practice (67)
  • excellence (63)
  • Feedback (40)
  • Feedback Informed Treatment – FIT (246)
  • FIT (29)
  • FIT Software Tools (12)
  • ICCE (26)
  • Implementation (7)
  • medication adherence (3)
  • obesity (1)
  • PCOMS (11)
  • Practice Based Evidence (39)
  • PTSD (4)
  • Suicide (1)
  • supervision (1)
  • Termination (1)
  • Therapeutic Relationship (9)
  • Top Performance (40)

Recent Posts

  • Agape
  • Snippets
  • Results from the first bona fide study of deliberate practice
  • Fasten your seatbelt
  • A not so helpful, helping hand

Recent Comments

  • Bea Lopez on The Cryptonite of Behavioral Health: Making Mistakes
  • Anshuman Rawat on Integrity versus Despair
  • Transparency In Therapy and In Life - Mindfully Alive on How Does Feedback Informed Treatment Work? I’m Not Surprised
  • scottdm on Simple, not Easy: Using the ORS and SRS Effectively
  • arthur goulooze on Simple, not Easy: Using the ORS and SRS Effectively

Tags

addiction Alliance behavioral health brief therapy Carl Rogers CBT cdoi common factors conferences continuing education denmark evidence based medicine evidence based practice Evolution of Psychotherapy excellence feedback feedback informed treatment healthcare holland icce international center for cliniclal excellence medicine mental health meta-analysis Norway NREPP ors outcome measurement outcome rating scale post traumatic stress practice-based evidence psychology psychometrics psychotherapy psychotherapy networker public behavioral health randomized clinical trial SAMHSA session rating scale srs supershrinks sweden Therapist Effects therapy Training