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The Missing Link: Why 80% of People who could benefit will never see a Therapist

March 17, 2017 By scottdm 22 Comments


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The facts are startling.  Despite being on the scene for close to 150 years, the field of mental health–and psychotherapy in particular–does not, and never has had mass appeal.  Epidemiological studies consistently show, for example, the majority of people who could benefit from seeing a therapist, do not go.  And nowadays, fewer and fewer are turning to psychotherapy—33% less than did 20 years ago—and a staggering 56% either don’t follow through after making contact or drop out after a single visit with a therapist (Guadiano & Miller, 2012; Marshall, Quinn, & Child, 2016; Swift & Greenberg, 2014).

For those on the front line, conventional wisdom holds, the real problems lie outside the profession.  Insurance companies, in the best of circumstances, make access to and payment for psychotherapy an ordeal.  Another common refrain is nowadays people are looking for a quick fix.  Big Pharma has obliged, using their deep pockets to market “progress in a pill.”  No work required beyond opening wide and swallowing.  And finally, beyond instant gratification or corporate greed, many point to social disapproval or stigma as a continuing barrier to people getting the help they need.

For all that, were psychotherapy held in high regard, widely respected as the way to a better life, people would overcome their hesitancy, put up with any inconvenience, and choose it over any alternative.  They don’t.

WHY?  Mountains of research published over the last four decades document the effectiveness of the “talk therapies.”  With truly stunning results, and a minimal side effect profile compared to drugs, why do most never make it into a therapist’s office?

For the last two years, my longtime colleague, Mark Hubble and I, have explored this question.  We reviewed the research, consulted experts, and interviewed scores of potential consumers.

Our conclusion?  The secular constructions, reductionistic explanations, and pedestrian techniques that so characterize modern clinical practice fall flat, failing to offer people the kinds of experiences, depth of meaning, and sense of connection they want in their lives.

In sum, most chotarotose not to go to psychotherapy because they are busy doing something else–consulting psychics, mediums, and other spiritual advisers–forms of healing that are a better fit with their beliefs, that “sing to their souls.”

Actually, reports show more people attend and pay out of pocket for such services than see mental health practitioners!

More, as I noted in my plenary address at the last Evolution of Psychotherapy conference, our own, large-Consumer Reports style survey, found people actually rated psychics and other “spiritual advisers” more helpful than therapists, physicians and friends.  While certain to cause controversy, I strongly suggested the field could learn from and gain by joining the larger community of healers outside of our field.

Below — thanks to the Erickson Foundation — you can see that speech, as well as learn exactly what people felt these alternative healers provided that made a difference.  An even deeper dive is available in our article, “How Psychotherapy Lost its Magic.”  Thanks to the gracious folks at the Psychotherapy Networker for making it available for all to read, regardless of whether they subscribe to the magazine or not.

Until next time,

Scott

Scott D. Miller, Ph.D.
Director, International Center for Clinical Excellence
ICCE - Advanced FIT Intensive 2019Feedback Informed Treatment SupervisionIntensive2019-Scott D Miller

Filed Under: Behavioral Health, Dodo Verdict, evidence-based practice, excellence, Feedback Informed Treatment - FIT, Therapeutic Relationship

Comments

  1. Ella says

    March 17, 2017 at 5:56 pm

    Beautiful and respectful: “a better fit with their beliefs, that “sing to their souls.”
    Wow, I loved reading it!

    Reply
  2. Ivan Chan says

    March 19, 2017 at 4:00 am

    Fascinating! I’m sure some will decry this as a return to being “witch doctors,” but better to know what one is rather than strive to put modern clothes on and pretend it’s better and more civilized.

    I will say that there’s a difference between magic and magick, and that the latter deals with (in the literature) a change or shift in consciousness (whether through ritual, prayer, or potion) and the former, sleight-of-hand tricks. So to say that psychotherapy is a magickal practice–I heartily agree!

    Thanks to you and Hubble for this article!

    Reply
  3. Bo says

    March 20, 2017 at 10:44 am

    Hi Scott!

    Long time no see…I work among other things with education issues in psychiatry nowdays. Must say i agree so much in what say above. Gregory Bateson would have say that we missunderstand/mix them up, the different logical types…….!

    Personally I follow the development of the self compassion therapy and have some Contact whith prof Kristin Neff in Texas…….

    Take care!
    All the best from Bo Kalmar Sweden

    Reply
  4. Robert Plamondon says

    March 20, 2017 at 4:46 pm

    My son once watched some therapists leaving a consultation group, and said of the male therapists, who were much larger than him, “I could roll them for their lunch money.” And they did indeed project a kind of “I’m not here” colorlessness. Not a good vibe for a healer!

    As an engineer and hypnotist, I see a lot of possible ways to construct a healing experience with the materials at hand, even though the science — like chemistry before the discovery of oxygen in the 1770s — is not yet contributing enough to increase therapeutic effectiveness year by year, or even generation by generation.

    Talk therapy works, but we don’t know why. To an engineer (or hypnotist) “It works but we don’t know why” is a very good space to be in. It would be better to know why, but it’s the “it works” part that’s all-important.

    As you point out, the wide variety of alternative approaches gives clients an opportunity to select something that resonates with them already, which is nothing to be sneezed at. This alone means that the selected practitioner is likely to have a worldview and a process that are acceptable to the client, even if the practitioner isn’t all that good at “meeting the client in his model of the world” by any absolute standard.

    Alternative approaches tend to be more experiential, more vivid, as well. Compare a Tarot reading to a Rorschach test, for example.

    Given the embryonic state of the science, which has learned many valuable things, but these things haven’t budged the therapeutic effectiveness needle in two generations, I think it’s wise for practitioners to recognize that, for the moment, they need to look elsewhere for ways to increase their effectiveness.

    In the old days, physicians put a lot of store in their bedside manner, because their drugs didn’t work, but bedside manner did. The standard bedside manner for physicians was to be gravely attentive, but also certain of the patient’s recovery. And also to give medicines that were so foul in taste, color, and texture that the patient knew they were receiving a powerful treatment!

    I don’t think these exact techniques are the right ones for talk therapy, but your article reminds me that, since we know that talk therapy works, we might as well project this confidence so our clients know, too!

    Robert

    Reply
  5. Jasenn says

    March 20, 2017 at 7:43 pm

    Many therapists practice with marginal competence or no competence, having completed graduate school with no training other than classroom and practicums, or completion of training in “cognitive behavioral” therapy, proven to be ineffective with anything other than superficial problems.. In many years of supervising newly minted psychologists, I can attest that many rationalize that they have no time or don’t need training. With that arrogance, it is no wonder that people see psychics. At least they feel better about themselves after a psychic session. I worked in 4 hospital psychology departments. At best it was myself and perhaps 1 or 2 others per department who had sought training outside of graduate school

    Reply
  6. Phillip Wright says

    March 20, 2017 at 9:21 pm

    Wow… thanks for this… I certainly was not expecting it. You nicely described the gap I straddle between my job as a professional working for a government and my lived experience. I also like that you didn’t wrap it up nicely into a set of steps from here… it think this is a huge “can of worms” for helpers. I’m not really even sure what to do with this.

    thanks all the same… the truth doesn’t need to be tidy or convenient.

    Phil

    Reply
  7. Chris says

    March 20, 2017 at 10:39 pm

    Hahahahahahahahaha,

    Sometimes my hand doesn’t seem to do what i want it to do – why don’t i just chop it off!

    Seriously Scott, ‘look at me, look at me!’ doesn’t make a good argument.

    Simply there are good therapist and bad therapists, people get to choose and if they choose a charlatan instead then that is their right. Part of what therapists do is try to help people uncover their inner mental machinery and understand it, and work with it, encouraging or accepting engagement with chiropractors or mystics does them no favours in the end – if you wish to support and entertain this argument then you need to understand your moral base is not yet complete but is striving for attention.

    Reply
  8. Kelley Eubanks says

    March 21, 2017 at 9:16 pm

    Hello,
    Fantastic read. It is truly fascinating to hear of some of the reasons why people are reluctant to come in for therapy. I guess a piece of it makes sense because at least one aspect of our culture has become DIY. We also, unfortunately, all look for the easiest path to the solution. We have been groomed by the ever advancing technology to have little to no patience for the things that may take time, like “working through” our issues.
    I wonder if there is a middle ground. I wonder if there is a way to combine some of these “forms of healing that are a better fit with their beliefs, that ‘sing to their souls.'”
    I am a relatively “new” therapist (in the field for 3/4 years now) who just sat for the licensure exam. In my little experience I have discovered an alarming amount of people who are in the field and who do not enjoy this work. It is not for everyone and requires a lot of training even after school. I think there can be a tendency for people in any field who have been doing it for a long time to feel like those coming in will work as hard.
    I hope to be the exception to that rule, because I am willing to and currently am putting all my efforts into becoming the best therapist I can be.

    Thanks for such a good read!
    Kelley

    Reply
  9. Denice Colson says

    March 21, 2017 at 9:25 pm

    Great article, Scott. Research shows that 40% of client success in counseling is outside factors, right? And 30% is relationship with the therapist. For too long psychologists and professional mental health counselors have ignored spirituality in the therapy session. Counseling professionals as a whole are much less spiritual than the average person they treat, and they frequently refuse to discuss or are too uncomfortable to discuss spirituality in the session. Recently a gentleman inquiring about an appointment told our intake person that he and his wife had been to see another counselor locally. He asked at the beginning of the session how much they would be discussing their religious and spiritual views regarding marriage. She told them that religion had nothing to do with their problems and they would not be discussing it at all. They got up, asked for a refund, and left. While a counselor may not say it this directly, because I client may not ask it this directly, if the counselor doesn’t initiate the conversation, clients know the counselor is uncomfortable talking about it. Many counselors are more comfortable talking about sexual acts than about spirituality!

    The ACA considers spirituality an important part of treatment and you can’t separate the mind, body and spirit. We treat the mind and body, but ignore the spirit. While counselors may not think they are doing it, they are judging and looking down on their clients who are hungry for spiritual answers to their problems.

    Shame on us as a field for not truly showing unconditional positive regard like a psychic does! For looking down on people and not accessing the outside factors in therapy. For not forming healing relationships with clients who are wounded and looking to us for help.

    This is a very thought provoking and challenging article and I plan to share it with everyone in my practice. Thank you!

    Reply
  10. Varkha Chulani says

    March 22, 2017 at 3:13 am

    Hi Scott,

    How co-incidental :-) Here is something I wrote a few dos ago!

    Science is the ability to deal with facts, rather than what someone says about people, situations or things. Yes I know this is a rather simplistic way of defining science but from a perspective of emotional wellness, it by and large suffices. And pray why do I wish to talk about science when it comes to emotional/mental well-being? In the olden days Greek philosophers like Plato said ‘psychology is the science of the soul!’ So where did facts fit in? And then Woodworth came in and added, “first psychology lost its soul, then it lost its mind, then lost its consciousness. It still has behavior of a sort.”

    So since the 20th century, psychology has mostly been defined as the science of human behavior. And since science is a branch of study concerned with observation of facts and establishment of verifiable general laws and since it employs certain objective methods for the collection of data because its objective is of understanding, explaining, predicting and control of facts, we can comfortably say, that to understand our behavior all we need to do is to become good scientists.

    But look at what’s going on around us? From gazing at balls, to pulling out tarot cards, to wearing of stones on ones fingers, to trying to decipher which direction your bed should be placed – all of this mumbo jumbo – is being lapped up at a frenetic pace as though if one didn’t do any of this the world would conspire to make life even more miserable and unbearable than it already is!

    These pseudo sciences – yes pseudo – because another aspect of science is to form hypothesis and then to test them. And there aren’t many carefully designed and controlled experiments that have been conducted with tarot, palmistry, and the like to prove any cause and effect – that the cause of emotional troubles lies in our ‘horror scopes’ or in ‘positions’ in and of our beds! In fact, these ‘experts’ make more and more unverifiable claims. Pull out a tarot and we guarantee that your husband is having an affair! Wear these stones of different hues and this will ensure that you get that coveted promotion. Turn the direction of your bed and lots of money will flow into your empty coffers! Blah, blah, blah! But the amazing thing! A large majority of the populace believes and practices this gibberish. Why? Because as Thomas Edison said: there is no expedient to which a man will not go to avoid the real labor of thinking.

    Shakespeare’s words make a case for scientific attitude – ‘the fault dear Brutus is not in our stars but in ourselves, that we are underlings’. Of course in psychotherapeutic language underlings are humans who have not had the courage to notice how they contribute to their own troubles. The more you believe in the arrangement of things, the stones that you wear, the extra letter in your name, the less you will be inclined to look for the ‘real’ reasons for your difficulties. As Dr. Albert Ellis said: ‘dear person, if you find yourself in a problem, be sure you are part of that problem’! To escape and not take responsibility for setbacks and to attribute reasons that are unsubstantiated makes for temporary appeasement. Choices due to poor attitude, unquestioned ideologies, and questionable points of view are not examined closely enough. Yes, thinking is hard. To look for data to support our interpretations and evaluations is tough. It’s so much easier to develop beliefs that are unscrutinized and superstitious. Ideologies become ‘truths’ by sheer reiteration. Commonality of beliefs is offered as reasons for validity. Fallacies abound because rational thinking is difficult. Strangely the very tool needed for emotional wellness – the ability to think – becomes compromised at the door of these pseudo sciences.

    If you really want to start living the good life I suggest you step back, get rid of all the paraphernalia that adorns your fingers, toes and what have you and put on that thinking cap. Reviewing your life lived thus far; assessing the questionable ideologies that you have lived by will bring in far more ‘luck’. Cheers to thinking!

    Reply
    • Serafin Dillon says

      November 15, 2018 at 12:51 am

      I love this thank you so much for sharing Vakha

      Reply
  11. Jeffrey Von Glahn says

    March 24, 2017 at 7:25 am

    The problem with psychotherapy is that it has yet to understand itself; i.e., the experience of the client. I was fortunate to have a client ask for multiple-hour sessions for a few days a week in hopes of igniting a breakthrough, which it did, and which I wrote a book about. I quickly found myself not worrying about the time. The result was that I listened to this person for a longer time than in the standard “hour.” I say “listened” on purpose because the only assumptions I make are that clients seek therapy because they’ve been hurt in the past and that there exists a natural healing process for those events. The activation of that process, which I call therapeutic catharsis (and have written about), is the therapist providing sufficient support for the client’s experiencing; i.e., the explicit and implicit dimensions. That degree of support allows the client’s emotional experiencing to arise in an unforced way; i.e., coincident with that support. Unforced activation is not retraumatizing, even though it may appear that way as the client gains deeper access to the past experience. In that phase, the client’s emotional experiencing is a delayed fight or flight reaction. If the therapist doesn’t “freak out” and continues with that support, the client’s emotional experiencing reaches a peak of intensity and spontaneously transitions to the healing phase, characterized by crying, indignation (preferred over anger) for objectively unfair/unjust treatment, and a self-generated insight into how that person was affected and which is more profound than any I could offer. The forced activation of emotional experiencing is not therapeutic as it forces up more unresolved stuff than the ANS can process. The classical example is a client talking about a very recent upsetting event. All the therapist can do is to listen patiently and let the overly activated sympathetic mode to return to normal.
    Supporting the client’s experiencing is the hard part. The key, and which took me many years to recognize, is to not distract clients from their experiencing, and their implicit experiencing in particular. The other hard part is what the therapist doesn’t do; i.e., act in any way that interferes with the client following their own experiencing.

    Reply
    • Susan says

      May 21, 2017 at 11:48 am

      Thank you for this description, Jeffrey! That’s what it’s all about! I like your term ‘Unforced activation’ and the accompanying emotional catharsis which can accompany it. I have experienced this many times as client during Gestalt therapy, with I suspect, Ericksonian elements. Theses sessions sometimes led to some immediate disorientation, which I interpret is being thrown off the track of your habitual thinking, feeling. The client needs to be trained to live with the discomfort of this for a while, if necessary. But for me it was nearly always followed at some point by a sense of joyful clarity and the possible greater choices in behaviour. What more can we ask for? I was very lucky to have a couple of very skilled and accepting therapists for some years.

      The essential point you mention is that the therapist must accept this depth of cathartic behaviour and not freak out. To achieve this, they must of course have accepted their own issues and that’s where the problem lies for many of them. The other point is that is that the therapy cannot have specific goals, as the end of the process is unpredictable because it works as a system.

      Best wishes for your continuing success.

      Reply
  12. Gary Sweeten says

    November 14, 2018 at 12:57 am

    I opted out of the Cinical Psych program to focus on community and family counseling as a Minister. Research for decades has pointed out the truth of treat the “Whole Person”. Of course it is pretty close to Rogers point that we join with the Client and understand his/her place in the sun. Rogers was reared in a Christian home but abandoned most of it except grace and agape love which he renamed “Non-judgmental acceptance”.
    In my Dissertation I found many studies that discovered the power of Lay or Peer Caring that produced great outcomes. So, I have dedicated my professional life to equipping church communities to build loving (agape) relationships. We have church training centers in 100 nations with many thousands of Peer Care Givers available with spiritual emotional practical counsel. Now many Clinical Therapists have adopted our model that fits your description of spiritual guides.

    Thanks a ton. I have followed you all since Babel.

    Reply
    • Serafin Dillon says

      November 15, 2018 at 12:56 am

      As “clinicians” we’re not supposed to think/ talk/feel about loving/love with/for our clients, I applaud your decision Gary to become a family minister instead of a clin psych. When we hold parts of ourselves back (spiritually oppressing ourselves?) in order to provide a “professional” service, surely we’re not truly listening to people.

      Reply
  13. Andrew Henry says

    November 14, 2018 at 4:47 am

    Thank you Scott Miller, PhD, for your research. I remember your presentation at the Evolution of Psychotherapy Conference 2017. I greatly appreciated your demonstration on Tarot cards.

    As an LPC I was enlivened to use my Clairvoyant skills, medium skills, and Psychic skills on a daily basis along with emdr, dbt, hypnosis, net, nlp, cbt.

    My clients appreciate these skills.

    Thank you!

    Reply
  14. Gary Sweeten says

    November 14, 2018 at 4:13 pm

    We always practiced the supernatural dimensions of Christianity healing just as Jesus did and so much of Christianity has stopped doing as they became more secularized. Since most Americans and others believe in God and or the supernatural they desperately want someone to speak to their souls.

    When I teach in Scandinavia and Europe with an interpreter they always translate “Counseling and Psychology” as seelsorge or “Soul Care”. Every major religion practiced Soul Care as a primary focus. Then the sceptics abandoned the soul for medications and William James was ignored as was Jerome Frank and Rev. Boisen.

    I just returned from Norway where the Ministers there have implemented our Whole Person Model with great success and heard about the incredible miraculous changes in the emotional, relational and physical lives of many people. If a nation with a secularized state church can do it everyone can.

    Reply
  15. Jeffrey Von Glahn says

    November 16, 2018 at 3:35 am

    Scott, tsk, tsk, tsk. “Sales, marketing, management, medicine—one specialty immediately stood out: a group of entertainers known as mentalists, and etc., etc.” Where, or where, has your scientific attitude gone to? In your 2017 article in the Networker, a prime example of the basic problem with our beloved profession, and which I commented on, is that it has yet to understand, or to find, itself. The slight given to the Rogerian core conditions is a perfect example. The inherent problem there, and especially with congruence/genuineness and empathy, is that the field has yet to arrive at a consensus as to their meaning. In 2007, the journal that C.R. had his now infamous 1957 article in, had an anniversary edition. A dozen or so respected theoreticians/therapists offered their understanding of what C.R. was trying to say at that time. Guess how many different interpretations there were? In 1951, Rogers posed the following question: “Our knowledge of therapy would be far advanced if we knew the answer to: What does it mean that the client experiences the relationship as therapeutic?” (p. 65). I submit that it has yet to be answered. And that’s because the nature of the client’s experiencing – the subject matter of psychotherapy – has yet to be effectively enough understood. Here’s how you (speaking to anyone reading this) can discover it for your self. Your primary goal is to let the client’s experiencing speak for itself. How? Support the client’s experiencing, and commit yourself to doing so regardless of whatever your opinion might be of what the client decided to talk about. Support includes the client’s explicit and implicit dimensions, with the later the far more important, as that is where unresolved stuff will emerge, tentatively at first, and more so if you offer sufficient support. That’s all you have to do, except with following proviso: Do your best to not distract the client from his or her sense of her or his experiencing. We all know what that’s like in ordinary conversation. With sufficient support, the client will release upsetting emotions in a therapeutic way as long as she/he continues to feel sufficient support. Trust that there’s a natural healing process operating. The best thing C.R. ever said was that the client is a mid-wife; i.e., someone who creates the condition for a natural process to operate. That process is what I’ve called therapeutic catharsis, a fundamental reconceptualization of how catharsis has been understood (or misunderstood). (See my articles on PsycINFO).

    Reply
  16. Gary Sweeten says

    November 16, 2018 at 8:47 pm

    I was in a group with Dr. Rogers in 1969 when a young woman sobbingly shared her deep guilt and shame. Dr. Rogers listened carefully and the asked, “How do you most successfully deal with the pain?” (Paraphrase) She replied, “I pray”.
    At that point Dr. Rogers became upset and angrily said something like, “That is Bull S___.”
    They cut that from the film.

    My perception: “Dr. Rogers had never fully resolved his own religious issues and was unable to be “Non-Judgmental”.

    He was asked about that event later by my colleague at U Cincinnati and he said he confirmed my perception.

    The Core Conditions must come from within a clean heart. Bitterness will always interfere with our skills.

    Reply
  17. Jeffrey Von Glahn says

    November 18, 2018 at 12:48 am

    Another atypical Rogers example. Here he states (in 1966), ‘If I sense that I am feeling bored by a client and if this feeling persists, I think that I owe it to him and our relationship to share my feelings with him’ (p. 185). Rogers, C. R. (1966). Client-centered therapy. In S. Arieti (Ed.), American handbook of psychiatry (Vol. 3, pp. 183–200). New York, NY: Basic Books). My favorite comment after I bring this to someone’s attention is to say that if any employee of mine ever says such to a client he/she is automatically fired! I couldn’t believe this when a first read it a few years.

    Reply
  18. andrei says

    May 25, 2019 at 3:29 pm

    hello, can you please write the reference for the information with the percents? thank you

    Reply

Trackbacks

  1. Their are no blogs for therapist, except for these… – Encountering Change says:
    April 23, 2018 at 4:56 pm

    […] the field. But these seem to be outliers. I’ve found tons of really interesting articles (Scott Miller has some fascinating work on why people rather see psychics over therapist) but really good blogs seem few and far between. So I’ve decided to share the ones I follow. […]

    Reply

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